Help & Support

Get the most out of your Aeromir trading education experience

Getting Started

New to options and futures trading? Start here with our beginner guides.

Start Learning

Trading Tools

Learn how to use our Goldilocks Autotrader and Simple Price Pattern tools.

Trading Tools

Account Settings

Update your profile, change password, and manage email preferences.

Account Settings

Economic Calendar

Stay informed about upcoming economic events that could impact markets.

View Calendar

Get Support

Support Ticket

Submit a support request for technical issues, account questions, or general support.

New Request View My Tickets
Response within 24 hours

Phone Support

For urgent matters during business hours Monday through Friday.

(719) 413-4321
10:00 AM - 3:00 PM Eastern

Live Sessions

Join our weekly live Zoom sessions for strategy discussions, Q&A, and live trading.

View Schedule
Thurs at 1:00 PM Eastern

Frequently Asked Questions

Check these common issues:
  • Verify your strategy is enabled and running
  • Check that your account has sufficient buying power
  • Ensure market conditions meet your strategy criteria
  • Review your risk management settings
  • Check for any error messages in your trading log

Go to the login page and click "Forgot Password". Enter your email address and you'll receive instructions to reset your password.

Common error solutions:
  • Clear your browser cache and cookies
  • Try logging out and logging back in
  • Check your internet connection
  • Disable browser extensions temporarily
  • Try using a different browser

To reset your strategy:
  • Go to your Strategy Dashboard
  • Select the strategy you want to reset
  • Click "Strategy Settings"
  • Scroll down to "Reset Strategy"
  • Confirm the reset action
Note: This will clear all current positions and restart the strategy from scratch.

Yes! Our website is fully responsive and optimized for mobile devices. You can access all course materials, forums, and tools from your smartphone or tablet.

We support all modern browsers including Chrome, Firefox, Safari, and Edge. For the best experience, please keep your browser updated to the latest version.
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