Support
Support Ticket
Submit a support request and track your ticket status. This is the best way to get detailed help with technical issues or account questions.
New Support Request View My Tickets
Response time: Usually within 24 hours on business days
Phone Support
For urgent matters or if you prefer to talk through an issue:
(719) 413-4321
Available Monday-Friday, 10:00 AM - 3:00 PM Eastern Time
Live Sessions
Join our weekly live Zoom sessions for strategy discussions, Q&A, and live trading:
View Schedule
Thursdays at 1:00 PM Eastern
Quick Troubleshooting Tips
Check these common issues:
- Verify your strategy is enabled and running
- Check that your account has sufficient buying power
- Ensure market conditions meet your strategy criteria
- Review your risk management settings
- Check for any error messages in your trading log
Common error solutions:
- Clear your browser cache and cookies
- Try logging out and logging back in
- Check your internet connection
- Disable browser extensions temporarily
- Try using a different browser
To reset your strategy:
- Go to your Strategy Dashboard
- Select the strategy you want to reset
- Click "Strategy Settings"
- Scroll down to "Reset Strategy"
- Confirm the reset action
Note: This will clear all current positions and restart the strategy from scratch.